Logistics

Shipping methods

We could add the following KPIs:

On-time Delivery Rate: Measures the percentage of orders delivered on the promised date to the customer. This is a crucial indicator of the reliability of the logistics service.
Average Delivery Time: Calculates the average time taken to complete a delivery from the receipt of the order.
Cost per Unit Shipped: Measures the total cost of shipping each unit, including storage, transportation, and handling.
Return Rate: Indicates the percentage of products returned by customers. A high return rate may signal quality issues or customer dissatisfaction.
Damage Claim Rate: Percentage of shipments that arrive damaged to the customer. This can indicate problems in packaging or the transportation process.
Perfect Order Rate: Combines several performance measures to determine the percentage of orders delivered without incident, including on-time deliveries, error-free documentation, and undamaged goods.
Order Cycle Time: The total time required to process an order from start to finish, from order placement to delivery. A short cycle time can indicate an efficient supply chain.